Welcome to Happy Tails, your online destination for all things pets! Our journey began with a simple yet powerful passion: a deep love for animals and a desire to create a space where pet parents could find quality products to bring joy and comfort to their furry friends.
Our Happy Family
As proud pet parents ourselvesâwith three dogs, two cats, and two bunnies in our familyâwe know firsthand the happiness pets bring to our lives. This shared love for animals inspired us to start Happy Tails, a place where your petsâ happiness and well-being are always the top priority.
Our Mission
At Happy Tails, we believe that pets are more than just animalsâtheyâre family. Thatâs why weâve carefully curated a collection of high-quality, stylish, and practical products designed to make life better for pets and their owners.
We scour the globe for the most stylish and innovative pet
accessories. From fashionable wearables to cozy beds and playful toys, we're committed to sourcing products that stand out in design and functionality.
Quality
We provide only the best products that are safe, durable, and thoughtfully designed.
Uniqueness
We specialize in unique, well-thought-out products that arenât typically found in everyday stores.
Care
With every order, weâre here to help strengthen the bond between you and your pet.
Affordability
Every pet deserves the best, and we strive to make products accessible to all pet owners.
FAQ
Shipping and Delivery
We will process the order within 1-3 business days after payment.
The delivery time depends on different shipping methods. Express shipping: Standard shipping: Within 7-15 business days after shipment.
While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
No, meanwhile we only work in US.
Orders above $50 USD, get free shipping! For orders under $50 USD, our standard shipping is a flat $4.99 USD.
You can send us a message with your tracking number or order number for an inquiry. You can also track your order by the reference number you got.
100% COMPENSATION FOR LOST PACKAGE!
Orders and Payments:
Applying a promotion code is simple! At Checkout, simply type the code into the box that says âPromo Code.â Then, click the button that says âApply.â All promotion codes can only be used once.
We accept Apple Pay, Discover, Mastercard, Visa and Bancontact.
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
Return and Replacement
We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@truehappytails.com if you want to return the order.
Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
Support
You can email us at support@truehappytails.com or click CONTACT US to leave a message, and we will get back to you as soon as possible. You can also contact us via chat in the right corner.
- We're available from 09:00 am - 04:00 pm.
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